Customer Relations Specialist - Showroom & Client Engagement

PT Kawan Mobil Nusantara is a leading automotive company in Jakarta Raya, dedicated to providing top-notch vehicles and exceptional customer service. As a Customer Relations Specialist, you will be at the heart of our showroom operations, ensuring every customer leaves with a smile. This role is perfect for someone who enjoys building strong relationships and thrives in a dynamic environment.

In this role, you will interact with customers daily, addressing their inquiries and concerns with professionalism and empathy. You will also collaborate with sales teams to ensure a seamless customer experience from the initial inquiry to the final sale. This position offers a competitive salary and opportunities for professional growth.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints, providing prompt and effective solutions.
• Build and maintain strong relationships with current and potential customers.
• Assist in the organization of vehicle test drives and demonstrations.
• Collaborate with sales teams to ensure a smooth and positive customer journey.
• Provide excellent service at the showroom, ensuring a welcoming and professional environment.
• Maintain accurate records of customer interactions and follow-ups.
• Participate in sales promotions and special events to engage customers.
• Stay updated with the latest automotive trends and industry developments.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 2 years of experience in customer service or sales, preferably in the automotive industry.
• Excellent communication and interpersonal skills.
• Proficiency in using CRM software such as Salesforce or HubSpot.
• Ability to work well under pressure and meet tight deadlines.
• Strong problem-solving skills and a customer-centric approach.
• Fluency in both English and Indonesian.
• Valid driver's license and a clean driving record.

🛠️ Keahlian

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