Administrative Quality Control (QC) Return Specialist

Join Beautyhaul, a dynamic company with a CREATED culture—Collaborative, Responsible, Eccentric, Agile, Tough, and Effective. We are seeking a detail-oriented Administrative Quality Control (QC) Return Specialist to ensure seamless return process. In this role, you'll be the backbone of our return operations, handling everything from initial return requests to final processing, all while maintaining the highest standards of accuracy and efficiency. Based in Kecamatan Tangerang, Banten, you'll be part of a team that drives our commitment to exceptional customer service.

As an Administrative Quality Control (QC) Return Specialist, you'll spend your days reviewing return requests, verifying product conditions, and coordinating with our logistics team to ensure smooth and timely processing. You'll work closely with our customer service team to resolve any issues, using tools like Salesforce and Excel to manage and track returns efficiently. This role offers a unique opportunity to grow within a company that values innovation and employee development.

📋 Tanggung Jawab Pekerjaan

• Review and process return requests, ensuring all information is accurate and complete.
• Verify product conditions and document findings using Salesforce and Excel.
• Coordinate with the logistics team to facilitate timely return processing.
• Collaborate with the customer service team to resolve any issues or disputes.
• Maintain detailed records of all return transactions and follow up on unresolved returns.
• Participate in quality improvement initiatives to enhance our return process.
• Assist in training new team members on return procedures and best practices.
• Ensure compliance with company policies and industry regulations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Logistics, or a related field.
• Minimum of 3 years of experience in administrative or quality control roles, preferably in a retail or e-commerce environment.
• Proficient in using Salesforce and Excel for data management and reporting.
• Strong attention to detail and excellent problem-solving skills.
• Excellent communication and interpersonal skills to work effectively with cross-functional teams.
• Ability to work under pressure and meet tight deadlines.
• Familiarity with industry regulations and compliance requirements.
• Fluency in both written and spoken Indonesian.

🛠️ Keahlian

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