IT Support Specialist - Full Time (Sumatera Region)

Join Berca Hardayaperkasa as an IT Support Specialist and become a vital part of our technology infrastructure in the Sumatera region. This full-time position offers the opportunity to provide critical technical support to our growing team while advancing your career in a dynamic environment. You will be responsible for maintaining and troubleshooting our IT systems, ensuring seamless operations and supporting our employees in Deli Serdang, Sumatera Utara.

Berca Hardayaperkasa is a leading company in the Sumatera region, known for its commitment to innovation and excellence. As an IT Support Specialist, you will play a crucial role in maintaining our technology infrastructure, which supports our operations across various departments. This role offers a unique opportunity to work in a fast-paced environment, where your skills and expertise will be instrumental in driving our technological advancements.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Provide level 1 and level 2 technical support to end-users, including troubleshooting hardware and software issues.
• Maintain and update our IT infrastructure, including servers, workstations, and network devices.
• Install, configure, and manage software applications and systems.
• Monitor system performance and implement improvements to enhance efficiency.
• Manage and maintain our IT security protocols to protect against cyber threats.
• Assist in the deployment of new IT projects and initiatives.
• Provide training and support to new employees on IT systems and procedures.
• Document all IT processes and maintain accurate records of system configurations and changes.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 3 years of experience in IT support roles.
• Certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified: Azure Administrator Associate are a plus.
• Strong knowledge of Windows and Linux operating systems.
• Experience with ITIL frameworks and best practices.
• Proficient in using project management tools such as Jira and Trello.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.

🛠️ Keahlian

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